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Retail Pathways Program


Qualification: SIR20216 Certificate II in Retail Services

Retail Pathways Program Flyer

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

SACE Credits

SACE Stage 1 Credits: 40

Delivery Methodology

  • We deliver training at Training Prospects site or a negotiated site.
  • Programs will only be delivered if minimum numbers are achieved.
  • Delivery will be one day per week over 2 semesters, totalling 35 days.
  • Delivery times will be between 9.00am to 4.00pm upon an agreed day of delivery

Career Prospects

Future career possibilities may include:

  • Sales Assistant
  • Customer Service Representative
  • Retail Assistant
  • Checkout Operator

Further Information Contact Us

Please contact Training Prospects on (08) 8287 2566 or